Processing of personal data

1. General Provisions

1.1. This document establishes the procedure for processing and protecting the personal data of users of the website of the travel company (hereinafter referred to as "Sem Travel").

1.2. Personal data processing is carried out in accordance with the legislation of the Republic of Uzbekistan and other relevant regulatory acts.

2. Purposes of Personal Data Processing

2.1. The processing of users' personal data is conducted for the following purposes:

• Providing travel services requested by users;
• Fulfilling the Company's obligations to clients;
• Communicating with users, including sending notifications, information, and requests regarding provided services;
• Improving the quality of the website and services offered;
• Conducting marketing research and promotions;
• Informing users about special offers, discounts, and Company news.

3. Categories of Personal Data

3.1. The Company processes the following categories of personal data:

• Surname, first name, patronymic;
• Contact information (email address, phone number);
• Residential address (for travel arrangements and service provision);
• Payment information (bank cards, accounts, payment systems);
• Travel preferences (such as tour types, interests);
• Other data voluntarily provided by the user.

4. Principles of Personal Data Processing

4.1. Personal data processing is based on the following principles:

• Legality and fairness of processing;
• Purpose-specific use of personal data;
• Compliance of the scope and nature of data with declared purposes;
• Accuracy and relevance of data.

5. Duration of Personal Data Processing

5.1. Personal data is processed until the objectives are achieved or until the user withdraws their consent.

5.2. Upon achieving processing objectives or at the user's request, data is subject to destruction or anonymization, unless otherwise stipulated by law.

6. Transfer of Personal Data to Third Parties

6.1. Personal data is only transferred to third parties in the following cases:

• With the user’s consent;
• When necessary to provide services (e.g., with travel partners);
• At the request of authorized government bodies.

7. User Rights

7.1. The user has the following rights regarding their personal data:

• The right to access their data;
• The right to correct, block, or delete data if it is incomplete or inaccurate;
• The right to withdraw consent to personal data processing.

8. Protection of Personal Data

8.1. The Company takes measures to protect users' personal data from unauthorized access, destruction, or alteration.

8.2. To protect data, the following are used:

• Modern encryption methods;
• Regular updates of security systems;
• Restricting employee access to personal data;
• Conducting security audits.

9. Final Provisions

9.1. The user may withdraw their consent to personal data processing by submitting a request to the Company.

9.2. The Company may amend this document. The updated version will be published on the website and will come into effect from the moment of publication.

9.3. For questions regarding personal data processing, users may contact [semtravel@gmail.com].

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